CSPL
Services

We don't just build it. We stand behind it.

From site survey through to installation, commissioning, annual maintenance and software support — we handle the complete lifecycle of every display we make.

Because we manufacture in-house, we carry the spares, know the product and can service it without depending on a third party.

💬 Discuss a service ✉ Email us
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What we offer

Six service areas

Every service delivered from our Kolkata base. Remote support for software issues. On-site for everything else.

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Turnkey Installation

Site survey, civil preparation advice, cabling, display mounting, controller configuration and commissioning. We handle everything from blank wall to working display.

  • Site survey and layout planning
  • Civil and electrical preparation guidance
  • Display mounting and cabling
  • Controller setup and content upload
  • Handover and staff training
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Annual Maintenance Contract (AMC)

Scheduled preventive maintenance visits, priority response for breakdowns, discounted spare parts and remote software support — under a single annual contract.

  • 2 preventive maintenance visits per year
  • Priority breakdown response — 48 hr SLA
  • Discounted spares — modules, PSU, controllers
  • Remote software support included
  • Monthly performance check report
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Software Support

Installation and configuration of our proprietary software — Flex Chaser, Graphical Designer, Flex Dimmer and Message Designer. Remote support via AnyDesk.

  • Software installation and configuration
  • 2-hour staff training included
  • Remote troubleshooting via AnyDesk
  • Free lifetime software updates
  • Custom content templates on request
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Repair & Refurbishment

Module replacement, power supply repair, controller swap, cabinet repainting and full display refurbishment. Bring it to us or we come to you.

  • Individual module replacement
  • Power supply diagnosis and repair
  • Controller replacement and setup
  • Cabinet repainting and weatherproofing
  • Full display health audit
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Training

Operator training for display software and hardware maintenance basics — at your site or at our Kolkata facility. Certificate issued on completion.

  • Display software operation — 2 hr
  • Basic hardware fault identification
  • Preventive maintenance checklist
  • Refresher training on request
  • Training certificate issued
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Video Support

Remote support over video call — screen share, live diagnosis, guided repair and software walkthroughs. WhatsApp video, Google Meet or any platform you prefer.

  • WhatsApp video call support
  • Screen share for software issues
  • Live guided hardware diagnosis
  • Software walkthrough and training
  • No travel charge for remote sessions
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Technical Helpdesk

Call, WhatsApp or email our technical team — Monday to Saturday, 9 am to 7 pm. Remote diagnosis in most cases within the same working day.

  • Phone and WhatsApp support
  • Email support — 4 hr response target
  • Remote screen share for software issues
  • On-site escalation within 48 hours
  • Service history log per customer
Annual Maintenance Contract

Protect your display investment

An LED display is a capital investment. An AMC ensures it stays at full performance — and when something goes wrong, you have priority response and known costs.

💬 Get AMC quote ✉ Email us

Ready to get started?

Tell us what you need — we'll design it, build it and install it.

💬 WhatsApp us ✉ Email us 📝 About CSPL 📞 Call us